Privacy Policy

ENVORA Technologies makes HUMI, a humidity control device for cigar storage. This policy describes the information the ENVORA and HUMI websites actually collect, and what happens to it. Contact us at envoratech@gmail.com about anything on this page.

• Contact and lounge enquiries. Your name, and an email address or phone number, plus the subject and message you write, and the form the enquiry came from. We store these and email a copy to ENVORA. If you leave an email address, we send you a confirmation.
• Account sign-in. If you create an ENVORA account, your email address and a securely hashed password are held by our authentication provider. We never see or store your password.
• Purchases. Orders are placed and paid for on Shopify's checkout, not on our site. Shopify collects your name, email, shipping and billing address and payment details there.

• Cart. The items you select are kept in your own browser's storage so your cart survives a page reload. They are not sent to us until you go to checkout.
• Lounge discount codes. If you arrive through a participating lounge's QR code or discount link, we record that the scan happened, and later that a code was applied to a cart or that checkout was started. These records identify the code, not you. The code is also remembered in your browser so it can be applied at checkout.
• Map and location search. The HUMI locations map is served by Google Maps and Google Places. Requests to display the map or search for a place go to Google, who receive standard request information such as your IP address, under their own privacy policy.
• Hosting logs. Our hosting and database providers process standard technical request information (such as IP address and browser type) to serve pages and protect against abuse.

We do not run advertising pixels, remarketing tags or third-party analytics scripts on this site. We do not sell personal information.

Our administrators can read order and customer records from the ENVORA Shopify store — order number, date, items, value, payment and fulfilment status, discount code used, and customer name and contact details — so we can service orders, support customers and credit participating lounges for purchases they sent. ENVORA does not store card numbers, CVV codes or payment credentials in its own database; payment data stays with Shopify and its payment processors.

• To answer enquiries and support customers.
• To send occasional HUMI updates and promotions to people who signed up for HUMI Offers.
• To operate accounts and keep them secure.
• To fulfil and service orders and cartridge refill plans.
• To credit participating lounges for purchases their discount code brought in.
• To keep internal business records and comply with accounting, tax and fraud-prevention obligations.

Checkout never requires an account. When you later sign in with your checkout email, Shopify shows your customer account. Shopify stores your name, email, addresses and order history so you can track orders, view past purchases, manage refills and reorder. ENVORA does not keep a separate customer database and never receives your card details. Having an account or placing an order does not subscribe you to promotional email.

If you sign up for HUMI Offers, we collect your first name and email address, the date and time you agreed, and where you joined (the website sign-up or the optional box at checkout). You join only by ticking the box yourself; visiting the site, sending an enquiry or buying does not add you to the list. Your details are added to (or matched with) your customer record in Shopify, which records your email marketing consent and sends our promotional emails. Every promotional email includes an unsubscribe link; once you unsubscribe, Shopify records it and we will not re-add you unless you join again yourself.

• Shopify — store catalogue, checkout, payment processing, orders and customer records.
• Seal Subscriptions (a Shopify app) — the cartridge refill plan and its scheduled deliveries.
• Google Maps / Google Places — the locations map and business search.
• Our authentication, database and hosting providers — account sign-in, stored records and serving the site.
• Our email delivery provider — sending enquiry notifications, confirmations and account emails.

These providers process information to deliver those services. We do not list services we do not use.

We keep information for as long as we need it for the purpose it was collected, and for as long as business, accounting, tax, fraud-prevention or legal obligations require. Enquiries are kept while they are being handled and as a record of the conversation. Order, customer and subscription records follow Shopify's retention and our own accounting needs. Lounge discount attribution records are kept as long as lounge reporting and payment require. Administrator activity records are kept as a security audit trail. We do not promise a fixed deletion date we do not actually enforce.

Depending on where you live, you may have rights to access, correct, delete or obtain a copy of your personal information, or to object to certain processing. You can also change your tracking choices at any time through Cookie & Privacy Preferences in the footer. To make a request, email envoratech@gmail.com. We may need to verify who you are before acting. Requests about order or checkout data may need to be handled together with Shopify.

Administrator areas require sign-in and an owner-level authorisation check; access to records is enforced by database policies. Shopify administrative credentials are held server-side and never shipped to the browser. The site is served over HTTPS. Payment card data is never stored by ENVORA. No service can promise perfect security, and we do not claim to.

The ENVORA and HUMI sites are intended for adults and are not directed to children.

If this policy changes we will update the date at the top of the page. Significant changes to how we handle personal information will be reflected here before they take effect.